| Our customers are at the heart of our business. We look to develop and maintain long term relationships with our customers, based on openness, trust and fairness in everything we do. We are dedicated to making our services smooth, streamlined and responsive for our customers and our products customer-focused. | |||||||||||||||
| However, we understand that there will be occasions when things might go wrong and when this happens, we want our customers to tell us about it. Based on the complaints received, we learn from our mistakes and try to set things right by improving the quality of service provided. Complaints also act as a valuable insight into what the customer expects from us. We strive to ensure that all complaints are handled fairly, effectively, promptly, and resolved at the earliest possible opportunity. | |||||||||||||||
| One of our primary objectives is openness and transparency with our customers, ensuring that all our customers are treated fairly and meeting the standards of our industry regulator, the Financial Services Authority (FSA). In accordance with the regulatory requirements, we publish complaints data every six months. This is provided below: | |||||||||||||||
| Firm name: ICICI Bank UK Plc Group: NA Other firms included in this return (if any): None Brands / trading names covered: ICICI Bank UK Plc Period covered in this return: April 1, 2012 to September 30, 2012 |
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| The table above is set out according to FSA guidelines for financial institutions. To give you a better understanding of the figures, our 585 complaints related to banking are from our 254,768 accounts, which works out to approximately 2.29 complaints per 1000 accounts. We received 4 complaints on the investments side of our business. | |||||||||||||||
| Period covered in this return: October 1, 2011 to March 31, 2012 | |||||||||||||||
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| The table above is set out according to FSA guidelines for financial institutions. To give you a better understanding of the figures, our 570 complaints related to banking are from our 268,174 accounts, which works out to approximately 2.1 complaints per 1000 accounts. We received 3 complaints on the investments side of our business. | |||||||||||||||
| Period covered in this return: April 1, 2011 to September 30, 2011 | |||||||||||||||
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| The table above is set out according to FSA guidelines for financial institutions. To give you a better understanding of the figures, our 668 complaints related to banking are from our 289,043 accounts, which works out to approximately 2.3 complaints per 1000 accounts. We received 2 complaints on the investments side of our business. | |||||||||||||||