Frequently asked questions
Here you can quickly find answers to our customers’ most common questions.
- Like to know more about managing one of your accounts?
- Need additional information about a product or service?
- You can call us 24/7 on 080 81 31 41 51 (freephone from UK landlines)
Page Sharing Links
Fraudulent emails
Fraudulent emails
We will never call or email you asking you to confirm your security details.
If you receive any of the above claiming to be from ICICI Bank and asking for account information, do not respond to it. Instead please let us know immediately by forwarding the email to ukdirect@icicibank.com for HiSAVE Accounts and ukservice@icicibank.com for Branch Banking or calling us 24/7 on 080 81 31 41 51 (freephone from UK landlines).
In case you have already given such sensitive information, please report this immediately to ukcustomerrelations@icicibank.com or by calling us 24/7 on 08081 31 41 51 (freephone from UK landline). You may need to change your password, PIN or log in details.
For further information related to Online Security, how we protect your information and how you can remain vigilant please go through our security policy.