Frequently asked questions
Here you can quickly find answers to our customers’ most common questions.
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Joint HiSAVE accounts
- Do you accept joint accounts?
- What happens if there’s a disagreement between the joint account holders?
- What happens in the case of death of one of the joint account holders?
- Do both joint applicants have to sign the initial deposit cheque?
- Do we both joint applicants need to link a current account to the HiSAVE account?
Do you accept joint accounts?
Yes. HiSAVE accounts can be opened in both a sole and joint capacity.
In the case of joint accounts each account holder must be able to use the account on their own, without the permission of the other account holder.
What happens if there’s a disagreement between the joint account holders?
One or both of you should contact us in writing. From the date we receive and acknowledge your correspondence, anything to do with your account has to be authorised by both account holders. We may have to change the way you can use your account, and we may need more information and documents from you.
Please note that we may make information about a joint account available to both account holders by telephone, letter or electronically.
What happens in the case of death of one of the joint account holders?
In case of death of one of the account holders in a joint account, the survivor can operate the account alone after changing the account from a joint account to a sole account.
Do both joint applicants have to sign the initial deposit cheque?
No, unless withdrawals from your current account require signatures from both holders.