Service Assurance FAQs

What is Service Assurance applicable to?


Service Assurance is applicable to all online transfers, Insta 4 hour transfers, Account Transfers and transfers to a bank other than ICICI Bank Ltd. India.

Do I have to bank with ICICI Bank UK PLC to receive the Service Assurance?


No. Service Assurance is applicable to transfer requests by both account holders and non-account holders.

How do I receive the payment due to me in case of service assurance failure?


HomeVantage Current Account and HiSave Remittance Account holders will receive payment by way of credit into their current account. Non-account holders may receive the credit either by visiting one of our branches, or by credit to their current account with other banks in UK.