Service Assurance FAQs

What is Service Assurance applicable to?


Service Assurance is applicable to all online transfers, Insta 4 hour transfers, Account Transfers and transfers to a bank other than ICICI Bank Ltd. India.

Do I have to bank with ICICI Bank UK PLC to receive the Service Assurance?


No. Service Assurance is applicable to transfer requests by both account holders and non-account holders.

How do I receive the payment due to me in case of service assurance failure?


HomeVantage Current Account holders will receive payment by way of credit into their current account. Non-account holders may receive the credit either by visiting one of our branches, or by credit to their current account with other banks in UK.