Frequently asked questions
Here you can quickly find answers to our customers’ most common questions.
- Like to know more about managing one of your accounts?
- Need additional information about a product or service?
- You can call us 24/7 on 0344 412 4444 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls)
Information about us
www.hisave.co.uk and www.icicibank.co.uk are websites operated by ICICI Bank UK PLC which is a company incorporated in England and Wales with company register number 04663024 and has its registered office at ICICI BANK UK PLC, One Thomas More Square, London E1W 1YN.
ICICI Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Registration Number: 223268). ICICI Bank UK PLC is a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. For further information please contact us or visit the Financial Services Compensation Scheme website at: www.fscs.org.uk.
ICICI Bank UK PLC's registered VAT Number is 820436948. Our registered address is at: ICICI BANK UK PLC, One Thomas More Square, London E1W 1YN.
Intellectual Property Rights and Restrictions on Use
The ICICI Bank (Logo), I-Logo and HiSAVE (Logo), and other marks used on this website belong to ICICI Bank UK PLC You are not permitted to use any of the trademarks displayed on this website (including without limitation those listed above) without the prior written consent of ICICI Bank UK PLC or the third party that owns the trademark.
Your authority to use this website
DISCLAIMERS AND EXCLUSION OF LIABILITY
The following provisions exclude or limit our liability for this website. They all apply only so far as the law allows. In particular, we do not exclude or limit any of our responsibilities under the Financial Services and Markets Act 2000 and the Financial Conduct Authority rules for the conduct of business.
The content of this website is for information purposes only. ICICI Bank has taken care in preparing the content of this website. However, except as set out below, ICICI Bank and each of its affiliates, licensors, service providers and suppliers shall not be liable for any inaccurate, delayed or incomplete information, or any omission nor for any actions taken in reliance thereon. The information contained in this website provided by any third party, including without limitation, the information obtained through any link, has been supplied without verification by us. Neither ICICI Bank nor any of its affiliates, licensors, service providers or suppliers makes or has made any recommendations or endorsements regarding the products, investments or services of any third party mentioned or referred to in this website. Please note that all third party products, investments or services must be ordered or purchased directly from the third party. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.
This website could include technical or other inaccuracies or typographical errors and it is provided to you on an "as is" basis without warranties or representations of any kind.
To the extent permitted by law ICICI Bank, its affiliates, licensors, service providers and suppliers expressly exclude all representations, guarantees, warranties, conditions and terms of any kind, whether express or which might otherwise be implied by statute, common law or equity [including without limitation, representations, guarantees, warranties, conditions or terms regarding accuracy, timeliness, completeness, non-infringement, satisfactory quality, merchantability, merchantable quality or fitness for any particular purpose or those arising by law, statute, usage of trade, or course of dealing.]
ICICI Bank and each of its affiliates, licensors, service providers or suppliers to the fullest extent permitted by law also expressly exclude any liability for any direct, indirect, consequential or special loss or damage incurred by any user in connection with our website or in connection with the use, inability to use or results with the use of our website or any websites linked to it and any materials posted on it including without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, damage to reputation, wasted management or office time and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
ICICI Bank does not guarantee that access to and use of the website will be uninterrupted or error-free. From time to time ICICI Bank may suspend or restrict access to the website in order to carry out repairs, maintenance or to introduce new facilities.
ICICI Bank reserves the right, in its sole discretion, to correct any errors or omissions in any portion of this website.
Transmission of information is at your risk
ICICI Bank cannot guarantee that the transmission of information or messages sent over the Internet is completely secure as there is a possibility of interception at all times. Any transmission is at your own risk. We shall not be liable for any loss, damages or cost whatsoever which you suffer or incur in connection with or arising out of any transmission of information or message sent by you to ICICI Bank over the Internet or the alteration, interception or misuse of such information.
Advertising and Links
ICICI Bank may, from time to time, accept advertising from certain entities and may receive a fee from their advertising on the HiSAVE or ICICI Bank websites. No endorsement by ICICI Bank is intended or implied by the presence of such advertising.
As a convenience to our visitors, the ICICI Bank and HiSAVE websites currently contains links to a number of websites. The privacy policies and procedures described here do not apply to those websites. We suggest contacting these websites directly for information on their data collection and distribution policies.
Your linking to such websites or pages is at your own risk. ICICI Bank is not responsible and excludes (to the extent permitted by law) all liability for the accuracy or reliability of any information, data, opinions, advice, or statements made on or other content of these sites and for actions taken as a result of any of the foregoing. ICICI Bank provides these links merely as a convenience and the inclusion of such links does not imply that
- ICICI Bank endorses or accepts any responsibility for the content or uses of such Websites;
- ICICI Bank or this website is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of ICICI Bank or any of its affiliates or subsidiaries.
Unless you have a written agreement in effect with ICICI Bank which states otherwise, you may not provide a hypertextlink to the ICICI Bank website on another website.
Non-Confidential use of your postings
Any non-personal communication, comments, ideas or material you post or transmit to ICICI Bank is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting any such non-personal communication, comments, ideas or material ("your communication") to this website you grant to ICICI Bank and all of its affiliates, an unrestricted, irrevocable license to use, reproduce, display, modify, transmit, distribute, publish, broadcast or post "your communication" for any purpose. You also agree that ICICI Bank is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.
This website is intended to be accessed by persons located in the United Kingdom. This website can be accessed from countries around the world other than the United Kingdom and may contain references to ICICI Bank group company products, services, and programs that have not been announced in such countries. These references do not imply that ICICI Bank intends to announce such products, services or programs in such countries. ICICI Bank makes no representation or warranty that the content of this website is appropriate or available for use in countries than the United Kingdom, and accessing this website from countries or territories where its content is illegal is prohibited. Those who choose to access this website from countries other than the United Kingdom do so on their own initiative and at their own risk and are responsible for compliance with local laws and ICICI Bank excludes all liability for such access. ICICI Bank will not accept applications from persons located outside the United Kingdom.
Transactions concluded through our website
Contracts for the supply of products, investments, services or information formed through our website or as a result of visits made by you are governed by our separate terms and conditions in relation to such products, investments, services or information https://www.icicibank.co.uk/pdf/internet_banking_TnC.pdf (87 KB)
Viruses, hacking and other offences
You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision you will commit a criminal offence and we will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it or on any website linked to it.
If you have a complaint, let us know
At ICICI Bank we strive to make services smooth, streamlined and responsive and our products customer focussed. However, there might be an occasion when you have cause for complaint. If you have a complaint, please inform us.
We aim to resolve your complaint within 24 hours; however there may be occasions where it may take longer. If this happens we will send you a written acknowledgement within two working days with details of who will be handling your complaint and how we intend to resolve it. In certain cases this may not be the same person who initially received your complaint but may be best equipped to help you. We will do our best to deal with it within 4 weeks. If we need more time, we will keep you informed every step of the way. A final response will be sent to you within 8 weeks of your original complaint.
- Walk in to your nearest ICICI Bank branch and speak to a member of staff
- Telephone Customer Relations on 0344 412 4444 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls)
- Email at email@example.com
- Write to us at :
ICICI Bank UK PLC,
One Thomas More Square,
London E1W 1YN
We will then arrange for the right person to investigate and respond to your concerns.
When you contact us please tell us:
- Your name and account number
- The reason for your complaint
- The product, if applicable, that your complaint refers to
- The name of the person/s that you dealt with
- A suggestion of what you would like the bank to do
- Your address and if you are happy to discuss the issue on the telephone, your day-time number
- When writing to us it would be helpful if you could submit copies of any documentation relevant to your complaint
In the unlikely event that you remain unhappy with our response, or we have not sent you a final response within 8 weeks of the original complaint, you have the right to take your complaint to the Financial Ombudsman Service. If you would like the Financial Ombudsman service to look into your complaint, you must contact them within six months of the date of any final response issued.
You can find out more about the role of the Ombudsman by asking for the FOS service leaflet at any ICICI bank branch or you can write to:
The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Phone: 0845 080 1800