Travel Card FAQs
What is an ICICI Bank Indian Rupee Travel Card?
An ICICI Bank Indian Rupee Travel Card (“Card”) is a prepaid Indian Rupee (INR) Card that makes your trip to India more convenient. You can load the Card with Great British Pounds (GBP) and use it to withdraw cash in India in INR from any ATMs and pay at any merchants accepting VISA Cards.
The Card is available at ICICI Bank UK PLC’s branches. The Card also comes with a number of attractive features such as offers and discounts on food, entertainment and travel. Please visit http://www.icicibank.com/Personal-Banking/cards/prepaid/PrepaidCardsOffers/index.html for the latest offers.
What are the benefits of using the Card?
Instead of spending time encashing travellers cheques or changing your local currency, the Card enables you to load INR directly onto it, and use it anytime when in India. You will also receive attractive foreign exchange rates on converting your local currency into INR while loading and reloading your Card. Since it is a prepaid Card, it also helps you budget and plan your expenses.
How does the Card work?
Your Card can be loaded with INR once your application is approved. Once loaded, you can use it for cash withdrawals, shopping at merchants or for online transactions on Indian websites only. You can continue to use your Card as long as funds remain on the Card account. You can reload your Card anytime.
What are the steps to load or reload the Card?
Please refer to ’How to load or reload’ under Product Summary.
What are the charges for using the Card?
Please refer to section ‘Schedule of charges’.
Whom do I call if I need assistance?
Please contact our 24 hour Customer Care. at1800 22 4848 or +91 22 28307777 (from India) 080 81 31 41 51 (from UK) or email: email@example.com
If the merchant says that the Card is not working, what can I do?
- Firstly ensure that your Card is only used at merchant establishments which accept VISA Cards.
- Ask the merchant to ensure that he has swiped your Card on a Debit / Credit Card terminal.
- If the Card is still declined, go to the nearest ATM to check your available balance. There will be a charge for using your Card in a Non ICICI Bank ATM.
- If a balance is available on your Card, you can withdraw the cash from the ATM and settle it with the merchant.
- Report the matter to our 24 hour Customer Care.
Can I retain the foreign exchange (INR) on the Card after leaving India?
You can withdraw money from an ATM or initiate the refund from one of the ICICI Bank branches in India before leaving India. The Card will automatically close on the 170th day from the date of the first swipe and ICICI Bank will credit any remaining balance to your nominated UK bank account.
Will I receive any confirmation on load or reload of the Card?
On every successful / unsuccessful load or reload request, we will send you an email confirmation. If you have signed up for text alerts, you will also receive a text alert on successful load or reload above INR 5,000. Please refer to our‘Schedule of Charges’.
What happens if both my Primary and Secondary Cards get lost/ stolen?
You will need to call our 24 hour Customer Care and place a request for an additional set of Cards. You will be charged a nominal fee of INR 150 plus applicable service tax for this additional set of Cards. Once you receive the additional set of Cards, you would need to contact our 24 hour Customer Care to confirm receipt. Your Card will be activated on your first transaction in India at any bank ATM or merchant.
How can I terminate my Card when I am in India?
You can either withdraw the remaining balance from an ATM in INR or visit an ICICI Bank Ltd. Branch with your identity proof, or contact our 24 hour Customer Care to place a request for closure of your Card and transfer the remaining balance to your nominated linked UK Current Account.
What exchange rate will apply when I terminate the Card?
The funds would be credited to your nominated linked UK Current Account at the prevailing rate on the day when you place a request for termination of your Card. These rates will be available at www.icicibank.co.uk.
How is my Card secured against unauthorised cash withdrawals from ATMs?
The Card comes with advanced security features.
To withdraw cash from all bank ATMs using the Card, you need an ATM pin.You should remember your four-digit pin and destroy the document. Do not write it on your Card. The Card will be blocked after 4 unsuccessful PIN attempts.
How is my Card secured against unauthorised payments at merchant establishments?
Transactions at merchant establishments are protected by a signature. The merchant has to match the signature on the charge slip (produced by the electronic data capture machine at the time of purchase) with the signature panel on the reverse of the Card. You must sign on the signature panel immediately once you receive your Card.
What security features are implemented to prevent unauthorised usage of additional Cards before it reaches me?
The additional set of Cards will be dispatched along with an ATM pin for the Primary Card by courier. The Primary Card can be activated only when you call our 24 hour Customer Care and confirm the receipt of the Card in proper condition. Without this verification, your Card would not be enabled for transactions.
What should I do if I want to terminate my Card?
In case you need your Card to be terminated, please approach the nearest ICICI Bank Branch in the UK , or send an email to firstname.lastname@example.org or call our 24 hour Customer Care (1800 22 4848 , +91 22 28307777 in India or 08081 314151 in the UK).
Where do I apply for the Card?
At any of our 11 Branches.
You can also apply by posting your application to: Indian Rupee Travel Card, ICICI Bank UK Plc, PO Box 68921, One Thomas More Square, London, E1W 9HB. Please attach a photograph on your completed and signed application form, with the required proofs of identity and address self attested with the words “This is a true copy of the original” and your signature.