Placing an order
Payment options and charges
Home delivery
How to contact us
Placing an order
ICICI Bank UK Plc is responsible for processing of your order. Our Travel Money processing partner “First Rate Exchange Services Limited” are responsible for dispatching your order using Royal Mail Special Delivery.
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Our systems and processes make sure that your personal information remains confidential. All your information is encrypted, before going to a secure computer server. Only the secure server can read this data. Finally, we run a data integrity test to make sure that any data sent has been transferred successfully and has not been tampered with in any way. Under no circumstances do we store your payment card details.
Note: This guarantee only applies to credit / debit card purchases made using the ICICI Bank UK PLC secure server. In the event of unauthorised use of your credit / debit card, you must notify your card provider in accordance with its rules and procedures.
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These are our transaction limits:
| Transaction |
Online |
Branch |
| Minimum order amount |
£200 |
£200 |
| Maximum order amount |
£2,500 |
£2,500 |
| If paying by debit or credit card |
£2,500 |
£2,500 (Only Debit Card) |
| Debiting an ICICI Bank UK Account |
Not available |
£2,500 |
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Yes, you can order foreign currency in a combination of different currencies in one order.
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We do stock a wide range of currencies but unfortunately it is not possible to obtain all currencies from suppliers. If the currency you require is not on our website, this means we are unable to supply it.
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Yes, the rates are the same online and in branch.
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Should you experience any difficulties when placing your order, you can visit any of the ICICI Bank UK branches and place your order.
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Once you have submitted your application, you will receive an email confirming or rejecting your order together with an order reference number within four hours. We recommend you note down your order reference number or, if you can, print the confirmation message. You will need to quote this number in any subsequent correspondence.
If you haven’t received this email, you can contact our helpdesk at 08081 31 41 51 (freephone from UK landlines). Don’t forget to check your junk email beforehand.
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We may need to get in touch with you to ask for more information. Please make sure your contact details are up-to-date.
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Once we confirm your order and it has been paid for, you cannot amend the order. However, if you have to cancel your holiday due to unforeseen circumstances, we can accept a cancellation request.
Note: Full refunds will be given where a holiday has been cancelled due to industrial actions, natural disasters, advisory notice from the Foreign Office not to travel, a health alert in the country of destination. Other reasons may also be considered by ICICI Bank UK PLC. Refunds will be made at the same exchange rate as given at the time of purchase.
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For security reasons we do not give out Royal Mail tracking numbers. However, our helpdesk will be happy to track your order for you. Just give us a call on 08081 31 41 51 (freephone from UK landlines). Please ensure you have your order number handy as this will enable us to track your item.
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Once you submit your order, we electronically verify your identity. This is a regulatory requirement to help combat fraud and money laundering. If we are unable to satisfactorily verify your identity or payment details, then your order will be rejected. For more information please call the ICICI Bank Travel Money customer service centre on 08081 31 41 51 (freephone from UK landlines).
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If you cancel your holiday or business trip, within 30 days of placing the order, you can get a refund of your payment to ICICI Bank UK Plc by informing ICICI Bank UK Plc about the cancellation. A full refund will only be given where a holiday has been cancelled due to the following circumstances: industrial actions, natural disasters, advisory notices from the Foreign Office not to travel, a health alert in the country of destination. Other reasons may also be considered by ICICI Bank UK Plc.
Refunds will be made at the same exchange rate as given at the time of purchase. Please refer to our Terms and conditions for more information on this.
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If you have received an incorrect order or amount of currency, please call the ICICI Bank Travel Money helpdesk on08081 31 41 51(freephone from UK landlines) within 24 hours of receipt of the travel money order. Calls may be recorded for training and quality improvement purposes.
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Payment options and charges
No commission will be charged on your order.
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If you order more than £500 and you require standard next working day delivery before 1pm, there are no charges. However, if your order is under £500 there will be a handling fee of £5.
If next working day delivery before 1pm is not suitable for you, you can opt for Saturday delivery at a charge of £0.99.
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| Order |
Payment options |
| Online |
You can use most UK issued Visa or Mastercard credit or debit cards for orders up to £2,500. We do not accept Electron, Visa Delta, Maestro or American Express cards. |
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| ICICI Branch |
- You can pay for ICICI Bank Travel Money by giving instruction to debit your ICICI Bank Account.
- You can use most UK issued Visa or Mastercard debit cards for orders up to £2,500. We do not accept Electron, Visa Delta, Maestro or American Express cards.
|
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Yes, if you pay by credit card, an additional fee of 2% of the order value will be charged. There are no additional charges when paying by debit card or ICICI Bank account debit.
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Home delivery
For security reasons this cannot be done. Orders must be delivered to the billing address of the card used for payment and it must be a residential address. However, you can select branch collection and collect your order from any of our UK branches.
Note:You need to bring an Photo ID proof (Driving Licence or Passport) to collect your travel money order from the branch.
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Unless you have requested a Saturday delivery your order will be delivered, as per below schedule:
Day Order Placed
Before 2:30 pm |
Day Order Processed |
Day Order Delivered |
| Monday |
Monday |
Tuesday |
| Tuesday |
Tuesday |
Wednesday |
| Wednesday |
Wednesday |
Thursday |
| Thursday |
Thursday |
Friday |
| Friday |
Friday |
Monday |
| Saturday |
Monday |
Tuesday |
| Sunday |
Monday |
Tuesday |
Day Order Placed
After 2:30 pm |
Day Order Processed |
Day Order Delivered |
| Monday |
Tuesday |
Wednesday |
| Tuesday |
Wednesday |
Thursday |
| Wednesday |
Thursday |
Friday |
| Thursday |
Friday |
Monday |
| Friday |
Monday |
Tuesday |
| Saturday |
Monday |
Tuesday |
| Sunday |
Monday |
Tuesday |
The delivery schedule is subject to variation for public holidays. At certain areas within the United Kingdom Royal Mail might not be able to deliver your order at the time stated below. Information of such areas as can be found on the Royal Mail website.
Your travel money order can also be delivered to one of our UK branches, if selected as the delivery option. For branch collection, please bring your Photo ID proof (Driving Licence or Passport) with you to collect your travel money order. You can collect your order on the 2nd business day after 1 PM from the date of the order.
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We use Royal Mail Special Delivery, which is a fully insured service. Orders can only be delivered to the card billing address of a valid UK issued credit or debit card held by you. It must be a residential address.
When your order is delivered, it will need a signature for collection. If you are not at home to sign for your order it will be taken to your local Royal Mail delivery office and a 'while you were out card' will be left telling you where your order is. Once the card has been left, you can either collect your order from your local delivery office or arrange for re-delivery when you are at home (details of how to do this will be on the card).
A signature will be required at the local sorting office; you should also take the notification card and Photo ID.
Note: You must not accept any packages which appear to have been tampered with or damaged during transit by Royal Mail. If you sign for a package which has been damaged or tampered with, we cannot accept responsibility for any financial loss.
You can also select Branch collection as a delivery option; we will deliver the currency to any of our UK branches.
Note: You will be required to bring an Photo ID proof (driving license or passport) along with you to collect your travel money order from the branch.
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No, we are unable to change the date of delivery once the order is placed.
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If there is a delay on our side when processing or dispatching your order, you are covered with a Service Assurance. You can be assured we will dispatch your order within our stated time – or we will add an extra £5 worth of currency to your currency envelope.
If your order was dispatched on time by us, but you haven't received it within the agreed time period, we will not be liable for any losses or expenses arising from late or non-delivery. If Royal Mail fails to deliver an order, a full refund may only be granted after 10 working days from dispatch.
Please refer to our Terms and Conditions or call ICICI Bank Travel Money helpdesk on 08081 31 41 51 (freephone from UK landlines). Calls may be recorded for training and quality improvement purposes.
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We use Royal Mail Special Delivery. This is a fully insured service that needs signing for. If you are not at home to sign for your order it will be taken back to your local Royal Mail delivery office and a 'while you were out card' will be left telling you where it is. Once the card has been left, you can either collect your order from your local delivery office or arrange re-delivery when you are at home (details of how to do this will be on the card). Your signature will be required at the local sorting office; you should take the notification card and Photo ID as well.
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How to contact us
Please call the ICICI Bank Travel Money helpdesk on 08081 31 41 51 (freephone from UK landlines). Calls may be recorded for training and quality improvement purposes.
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We strive to make ICICI Bank Travel Money services smooth and responsive for you. However, if you have any complaints, queries or suggestions, please contact ICICI Bank UK Plc on 08081 31 41 51 (freephone from UK landlines) or email ukservice@icicibank.com
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