ICICI Bank UK

Security Features of Internet Banking by ICICI Bank UK

ICICI Bank UK PLC ("ICICI Bank") employs a range of security features for its Internet Banking. These measures extend from data encryption and firewalls to the most advanced commercially available 128-bit Secure Socket Layer (SSL) encryption technology. This ensures that the information exchanged between the customer's computer and the ICICI Bank website's (www.icicibank.co.uk) logged in pages over the Internet is secure and cannot be accessed by any third party. SSL is a universally accepted technology for secure (authenticated and encrypted) communication over the World Wide Web.
The firewall (virtual electronic fence that prevents unauthorized access to ICICI Bank's servers), together with 128-bit SSL encryption technology, helps to provide some of the best security commercially available to keep your password, account details and other sensitive information protected during its transmission over the Internet.
As a security feature for the logged in section, users will be automatically logged out of the site in case there is no activity for 10 consecutive minutes.

User Participation:

Security anticipation using technological approach works best in conjunction with user participation to exercise caution while providing information or transacting through Internet.
ICICI Bank recommends following measures to all Internet Banking users to ensure secured transactions.

Communication soliciting personal or other information:

Please do not reply/respond to any communication, including email, SMS or phone calls representing to be from ICICI Bank and asking you to furnish personal or other information.

*We would invite you to report or inform ICICI Bank about all such instances at our Customer Care Number (080 81 31 41 51) or write to us at ukservice@icicibank.com (ukdirect@icicibank.com for HiSAVE).

Avoid sending or furnishing personal and financial information on email. Also prior to providing any information (financial or personal) on a website, verify the credentials of the website, its address and of the owners/operators of such websites. Make sure that the URL (Uniform Resource Locator) that appears in the "address" or "location" box on your browser window is the one you wish to access.

*We would invite you to report or inform ICICI Bank about all such instances if any website/ URL or entity represents as ICICI Bank, at our Customer Care Number (080 81 31 41 51) or write to us at ukservice@icicibank.com (ukdirect@icicibank.com for HiSAVE).

Security of your Internet Banking User ID and Password:

	Change your password (Login and Transaction) after your first login and thereafter at least once in a month.
	If you are accessing any website (including www.icicibank.co.uk) from any shared computer or from a computer other than that of your own, please change your passwords after such use from your own PC at workplace or at house. Change these passwords from your own PC at workplace or at house.
	For protecting your password from being easily hacked, we have made it compulsory to be alpha-numeric
	The following are the instructions for setting up a alpha numeric password
	Password should contain at least one special character, a digit and an alphabet. Example of Special Character is Ł,$,%,* etc. Both lowercase and UPPER case characters are allowed in the password. Spaces are not allowed in between Password characters. The minimum length of a Password should be 8 characters. The maximum length of a Password should not exceed20 characters. The Password should contain at least 4 distinct characters. Your new password cannot be the same as any of your previous 5 password(s).
	The above policy does not apply to Corporate Internet Banking service for business customers

General Tips on Internet Security:

	Open e-mails only when you know the sender. Take special care while opening attachments as it may carry a virus.
	Do not share your email ID used for communication with bank with anyone. We recommend not to share your same email id on promotional sites.
	Be very sure of the website address. A website address is reflected on your Internet Browser. This check is recommended every time you provide any information about yourself.
	Look for the padlock symbol at the bottom right of a web page to ensure the site is running in secure mode BEFORE you input sensitive information.
	Make sure that your computer is protected with Anti-virus and you have latest anti-virus software. Anti-virus software needs frequent updates to guard against new viruses.
	If possible, install a personal firewall to help prevent unauthorized access to your home computer, especially if you connect through a cable or DSL modem.
	Do not keep computers online when not in use. Either shut them off or physically disconnect them from Internet connection.
	Monitor your transactions by regularly visiting online account. Review your fund transfer orders (Direct Debit) to make sure that no unauthorized transaction or unauthorized Direct Debit is appearing in your account. Immediately inform us about any irregularities. You can reach us at our Customer Care Number (080 81 31 41 51) or at ukservice@icicibank.com (ukdirect@icicibank.com for HiSAVE).
	Review your order confirmations and bank statements as soon as you receive them to make sure that you are being charged only for transactions you have made. Immediately inform us about any irregularities. You can reach us at our Customer Care Number (080 81 31 41 51) or at: ukservice@icicibank.com (ukdirect@icicibank.com for HiSAVE).
	Review all account statements as soon as you receive them to determine whether any charges have been billed to you which you are not aware of. In case you suspect any unauthorized usage please inform us immediately at 080 81314151 giving details of the transaction.
	If your statement is delayed, call our Customer Care Number (080 81 31 41 51) to confirm your address and account balances.