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Safe Banking

ICICI Bank i-safe

At ICICI Bank UK, we are committed to make your banking experience as safe as possible. We have adopted several measures to enhance the security of your funds and protection of your account. ICICI Bank UK's Safe Banking guidelines set out simple steps you can take to ensure that your money and your personal details are safe and secure.

Whether it's about online-banking security or traditional-banking security threats, BE INFORMED. Know how fraudsters operate. Know how to keep your password secure and your payment card safe.

How do we protect you?

  • If you’ve activated texts and letters from us, we may use them to tell you when any changes are made to your account.
  • If you accept Cookies (or similar technologies), we’ll use them to identify whether you have accessed your account from a familiar device, if not, we would additionally prompt you for One time passcode (OTP) before allowing access to your account. This helps us spot if a fraudster has accessed your account. This data is used strictly in compliance with our legal rights and obligations in order to protect your privacy and information. 
  • If we’re told that your card details have been compromised because of a data breach at another company, we’ll get in touch to arrange a replacement card.
  • We train our branch colleagues to identify when a customer could be a victim of a scam.
  • Our dedicated phone banking teams are here to talk about your account 24/7. 
  • By participating in wider schemes like CIFAS, we’re combatting fraud across the industry
  • Our fraud monitoring systems monitor transactions and if something looks suspicious, we can get in touch with you quickly and take steps to protect your account straightaway.

How and when we would contact you?

If we suspect fraud on your account, we’ll get in touch by phone, text, email or letter. You should always take the necessary steps to make sure you’re talking to someone genuine – but if you’re suspicious of who’s calling, call our customer service team straightaway on 0344 412 4444 and not on a number you found on the internet or on email.

One-time passcodes: The text will say exactly what the code is for, like creating a new payee or information on debit or credit in your account. You shouldn’t share this with anyone including one of our colleagues. If someone asks you for the code for a reason other than what’s stated in the text, don’t answer them. If you get a one-time passcode you’re not expecting, call our customer service team straightaway on 0344 412 4444.

Text alerts: If we notice something suspicious or need to get in touch with you, we may send you an alert by email or text.

We’ll never

  • Include a link to a login page
  • Ask for your complete security number, password, or card number
  • Ask you for answers to your security questions

Our in-app notifications: When you download the iMobile UK app, we may send you push notifications in relation to transactions.

Need more help with staying safe online?

Here are some useful links for the main UK organisations offering advice on how to guard against financial crime:

  • Action Fraud 
    You can report fraud or cybercrime to Action Fraud, a national reporting centre run by the City of London Police, working alongside the National Fraud Intelligence Bureau.
  • Cifas 
    This not-for-profit fraud prevention organisation was first launched in 1988 as the Credit Industry Fraud Avoidance System
  • Take Five 
    Take Five offers straightforward advice to help everyone in the UK protect themselves against financial fraud.
  • Cyber Aware 
    Cyber Aware is a government campaign designed to help you learn how to protect yourself
  • FCA warning list 
    The Financial Conduct Authority lists unsafe firms to help you avoid being a victim of investment fraud