Frequently asked questions

Here you can quickly find answers to our customers’ most common questions.

  • Like to know more about managing one of your accounts?
  • Need additional information about a product or service?
  • You can call us 24/7 on 0344 412 4444 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls)


Issued and approved for the purpose of Section 21 of the Financial Services and Markets Act, 2000 by ICICI Bank UK PLC (Company No. 04663024) having its registered office at One Thomas More Square, London E1W 1YN

We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Registration Number: 223268). It is subject to the laws of England and Wales. ICICI Bank UK PLC is a 100% owned subsidiary of ICICI Bank Limited. ICICI Bank Limited is regulated and authorized to take deposits in India by the Reserve Bank of India. All products and services are subject to terms and conditions. Any reference to the time of delivery or other service levels is only indicative and should not be construed to refer to any commitment by ICICI Bank UK PLC or any other service provider. The service levels are subject to variations depending on several factors, including without limitation, the clearing house network, the other service provider etc. This advertisement is not intended to nor should it be construed to represent that ICICI Bank UK PLC or its affiliates provide products or services in jurisdictions where they are not licensed or registered to do so.

All ICICI Bank logos and trademarks are the property of ICICI Bank Limited.

Website disclaimer

Although ICICI Bank UK PLC attempts to provide accurate up-to-date information on this website, the information contained in this site, including the text, logos and other items in the contents are provided on an "as is" without warranty of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. Although all reasonable steps have been taken to ensure security of data against violations, ICICI Bank UK PLC has no control over the information contained on the internet and disclaims liability for errors, omissions in the contents. ICICI Bank UK PLC reserves the right in its sole discretion and without obligation to make changes to its service, or correct any error or omission, without notice. You may however verify current rates, account charges and product information by calling our customer helpdesk on 0344 412 4444.

Use of this internet site is for information purposes only, and does not constitute an offer to buy or sell products or services of ICICI Bank UK PLC. No part of the information contained on this server may be copied, redistributed, or reproduced without prior consent of ICICI Bank UK PLC.