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E-Statements

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eStatements are online statements. Instead of printing your account statements on paper and mailing them to you, we make them available to you electronically in PDF format in your logged in section. You can access them online or down load them on you device.

 

Yes, eStatements meet the same legal requirements as paper statements. They are in the same format and contain the same transactions .They look identical to your paper statement.

 

You can access your monthly eStatements online by using your Internet Banking Login ID and Password or via your Mobile Banking App.
You can view online, save to your computer and print, if you choose to.

If you’d prefer to receive your paper statements either quarterly or monthly, or you need to discuss about your account please call, the call centre number on 0344 412 4444. (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls).

 

If you’ve forgotten or lost your Internet Banking User ID and Password, you can re-apply. Just visit our login page, click on the 'Forgot/Reissue password’ link and complete the quick form.

 

For security reasons, if you don’t use your password during a 13 months period it will expire. If this happens, you can call us on 0344 412 4444 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and ask for a new password. Just visit our login page (We should give link here), click on the 'Forgot/Reissue password’ link and complete the quick form.

 

We will send a new password to you within seven Business Days.

We will send you emails every month on your registered email address that your monthly eStatements are available online.

 

No, eStatements replace paper statements.

 

Yes you can, by calling centre number on 0344 412 4444. (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) or by visiting any of our branches.

 

Yes you can, by calling centre number on 0344 412 4444. (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) or by visiting any of our branches. Respective charges will be applicable, please refer our schedule of charges for complete information.

 

Each eStatement is stored for 7 years from the date of issue.

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