Please be advised in order to keep our systems up to date and to carry out essential/routine maintenance, there will be a scheduled downtime across our network From 17 July 2024, between the hours of 11:00 pm GMT to 18 July 2024 01:00 am GMT and you will be unable to access your debit card. We are sorry if this affects you. You may use the services once they are up.


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General Enquiry

In case of bereavement, what you need to do?

If a customer of ICICI Bank UK PLC passes away and you are related or a representative, you will need to send us a letter along with the original death certificate/ coroner’s certificate as soon as possible. Please don’t send photocopies as we need to see the original document.

Please send the documents to:
Claims/Settlement Team.
One Thomas More Square,

What we will do:

Upon receipt of your letter of notification and the original death certificate/coroner’s certificate we will take the necessary action to block the account and advise you the necessary steps/documents for closing the account. Within a week of receiving the original death certificate, we will reply to you in writing, giving you the information you need and returning the original death certificate/coroner’s certificate to you.

If one of the account holders of a joint account has passed away, we will convert the account into a single account immediately after receiving the death certificate.

For more information:

If you are unsure as to what to do or what your role may be, we recommend you read the advice provided here: and refer to the Citizens Advice Bureau.

If the estate is over £5,000.00:
While the documents required will vary in different situations, if the estate is over £5,000.00 we will need to see the Grant of Probate or Letters of Administration.


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