Please be advised in order to keep our systems up to date and to carry out essential/routine maintenance, there will be a scheduled downtime across our network From 17 July 2024, between the hours of 11:00 pm GMT to 18 July 2024 01:00 am GMT and you will be unable to access your debit card. We are sorry if this affects you. You may use the services once they are up.

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Online banking help

Frequently asked questions

Here you can quickly find answers to our customers’ most common questions.


  • Like to know more about managing one of your accounts?
  • Need additional information about a product or service?
  • You can call us 24/7 on 0344 412 4444 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls)


 Online banking help
 

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