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PSR APP (Authorised Push Payment) Scam Reimbursement Scope

 

Under the mandatory reimbursement requirement introduced by the Payment Systems Regulator (PSR), effective from October 7 2024, if you have been the victim of an Authorised Push Payment (APP) scam you have the right to be reimbursed subject to eligibility criteria.

 

Under this protection, if a fraudster tricks you into sending money from your account to another account, which is controlled by someone else, you may be entitled to a refund.

 

Claims are assessed on a case-by-case basis, along with any supporting documents from either yourself or the receiving bank. There are also exclusions that could apply which are listed on the PSR website.

 

Excess

  • The Bank may levy an excess of £100 per claim.

  • At ICICI Bank UK, we understand that some of our customers may be more susceptible to becoming a victim of fraud. Additional needs affecting susceptibility to fraud can affect anyone - either in the long term or for a specific period in a person’s life. To help us best support your needs, we may ask certain questions, with your permission, and will note any specific banking requirements you may have.

  • In addition to assessing customer vulnerability, we will also consider the financial impact of applying the excess to the claim.

 

Report a scam:

If you have fallen victim to a scam, please call 0344 412 4444 (24 hours, 7 days a week) Or

Send an email to ukservice@icicibank.com.

If you're outside the UK, call: +44 203 478 5319. Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls), or you can visit one of our UK branches. However, we recommend calling our customer service team as it is accessible 24/7.

 

In addition, please note calls may be recorded for training and monitoring purposes.

Whilst we receive and process your scam claim, please also report this to the Police and/or Report Fraud (a service run by City of London Police working alongside the National Fraud Intelligence Bureau) which is the national reporting centre for fraud and scams within the UK. Once you have registered your report, please provide us with your Report Fraud reference number, which we will add to your claim.

How to protect yourself against APP Scams, click here to Know more

 

Further Guidance:

If you feel dissatisfied with the outcome of your claim, click here to raise a complaint.

Disclaimer

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